General description:
The hotel JOIA Paraiso by Iberostar lies approx. 60 m from a sandy beach. At the beach are sun umbrellas and sun loungers free of charge. For mobility there is a car rental company. The airport (CUN) is approx. 55 km away. Another airport (TQO) is located approx. 91 km away.

Amenities:
The 3-storey spa hotel has 310 rooms, and spread over one main building and 3 adjoining buildings. It is equipped with a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 4 lifts, an air conditioning, a safe (for free), a kiosk, a mini market, various other shops, discotheque, a theater as well as a parking area (for free). For the meals, there are 7 restaurants (air-conditioned) and a snack bar. In a total 7 bars, you can relax in good company. WiFi is available for free. For guests with physical disabilities the accommodation provides a barrier-free access. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.

Pool:
In the outdoor area of the hotel you will find 2 fresh water pools. Here, there are sun umbrellas and sun loungers for free available. At the pool bar you can get refreshing beverages.

Meals:
Breakfast from the buffet.

Sport and Leisure:
Sports and entertainment: Fitness, volleyball, yoga and pilates. Spa area, sauna, whirlpool and massages available for a fee. Entertainment for adults: activity programme with evening shows and live music.

Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English and Spanish. Accepted methods of payment: Visa.

Double RunOfHouse Room:
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse RunOfHouse Room:
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Suite:
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Suite (PoolView):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Double Suite (Pool Access):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Double Suite (Beach Access):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Suite:
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Suite (Promotion):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Suite (Pool Access):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Suite (Beach Access):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Suite (PoolView):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Double Panoramic Suite (Ocean Front):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Panoramic Suite (Ocean Front):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Double Corner Suite (Ocean Front):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Corner Suite (Ocean Front):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Superior Suite (Promotion):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Double Superior Suite (Ocean Front):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Superior Suite (Ocean Front):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Double Upper Floor Suite:
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Upper Floor Suite:
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

Double Villa (Private Pool ):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.

SingleUse Villa (Private Pool ):
With kettle (for free), minibar (for free), internet (for free), safe (for free) and flat screen TV as well as centrally controlled air conditioning. Bathroom with shower.
ERRATA:
Tax Payable Locally - Currency:USD; Fee Amount:6; charge cycle:per Room per Night; type:eco tax
Customer Information - Comment:A sanitation fee of 35,19 MXN for 1 guest, 58,65 MXN fo 2 guests, 76,25 MXN for 3 guests or 87,98 MXN for 4 guests will be applied starting on February first 2026. Subject to change without prior notice. Payable at property.