General description:
The hotel Hyatt Zilara Cancun is located in the vicinity of a sandy beach, linked by a shuttle service (extra fee). At the beach, there are sun loungers and sun umbrellas free of charge. The tourist centre is about 3 km away. A supermarket and other shopping facilities can be reached after 3 km. It is 3 km from the hotel to the nearest bars and restaurants. Also the nearest disco is around 3 km away. For mobility during your holiday, there are a bus stop (approx. 20 m away) and a car rental company. For medical treatment in emergencies there is a hospital around 20 km away. The airport (CUN) is approx. 32 km away. The hotel and airport are linked by a shuttle (for a fee). Another airport (TQO) is located approx. 160 km away.

Amenities:
The 8-storey resort has 310 rooms in total. It is equipped with a reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 4 lifts, an air conditioning, a safe (for free), a parking area (for free) as well as a money changing facility. For the meals, there are 11 restaurants (air-conditioned) and a snack bar. In a total 5 bars, you can relax in good company. WiFi is available for free. Room cleaning, room service and concierge service are free of charge. Laundry / ironing service and medical service are available for a fee.

Pool:
In the outdoor area of the hotel you will find one heatable pool. Here, there are sun umbrellas for free available. A bar at the pool offers guests refreshing beverages.

Meals:
Breakfast from the buffet. All inclusive: breakfast, lunch and dinner. Soft drinks, small snacks, beer and wine at certain times. Free internet.

Sport and Leisure:
Sports and entertainment: Billiards (for free), table tennis (for free), fitness and aerobics. A golf course is approx. 5 km from the hotel. Spa area with sun terrace and massages available for a fee. Sauna available (where applicable for a fee). Entertainment for adults: activity programme with evening shows. Gaming Room.

Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English and Spanish. Accepted methods of payment: Visa and American Express.

2 Double Beds JuniorSuite (SeaFront):
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.

2 Double Beds JuniorSuite (SeaView):
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.

King JuniorSuite:
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.

King JuniorSuite (SeaFront):
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.

King JuniorSuite (SeaView):
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.

Double Standard JuniorSuite:
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.

King Suite (SeaView, SwimUp-PoolTerrace):
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.

King Luxury Suite (SeaFront):
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.

Presidential Suite:
With double bed or king size bed, tiled floor, jacuzzi, balcony, heating (centrally controlled), kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with shower.
ERRATA:
Tax Payable Locally - Currency:USD; Fee Amount:6; charge cycle:per Room per Night; type:eco tax

INCIDENTS:
Renovations - General - Comment:we will be closing Hyatt Zilara Cancun from March 31, 2025 – December 1, 2025, to fully renovate and upgrade this flagship property.; Consequence:Closed; Duration of the incident from N/A to 2025-12-01; Effective Date2025-03-31T00:00:00