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General description:
The hotel Grand Riviera Princess is located directly by a sandy beach, linked by a free shuttle service. every 15 minutes. At the beach are sun loungers and sun umbrellas free of charge. The town Playa del Carmen is around 10 km away (Cancun around 70 km, Tulum around 72 km). You can find a food store and other shopping facilities approx. 10 km away. It is 10 km from the hotel to the nearest bars and restaurants. Also the nearest disco is around 10 km away. Further entertainment facilities such as a cinema are approx. 10 km away. The following attractions can be reached from the hotel: Xcaret (approx. 17 km away), Xplor (approx. 16 km away) and RÃo Secreto (approx. 15 km away). For mobility there is a taxi rank and a bus stop (approx. 2 km away). For medical treatment in emergencies there is a hospital around 10 km away. The airport (CUN) is approx. 55 km away. Another airport (TQO) is located approx. 91 km away.
Amenities:
The 3-storey resort consists of a main building and 12 adjoining buildings, and has 674 rooms in total. It is equipped with a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 2 lifts, an air conditioning, a safe (for free), a coiffeur, a mini market, various other shops, discotheque (open from 22:00 - 02:00), casino (open from 13:00 - 02:00), a theater, a parking area (for free), a security entry system as well as a money changing facility. For the meals, there are 10 restaurants (air-conditioned) and a snack bar. In a total 9 bars, you can relax in good company. WiFi is available for free. For guests dependent on a wheelchair the hotel has a barrier-free access, a wheelchair accessible lift and a number of wheelchair accessible bathrooms. Room cleaning and concierge service are free of charge. Room service, laundry / ironing service and medical service (from 00:00 - 23:59) are available for a fee.
Pool:
In the outdoor area of the hotel you will find 12 fresh water pools with a children´s pool integrated into the main pool (open from January to December). Here, there are sun umbrellas and sun loungers for free available. A bar at the pool offers guests refreshing beverages.
Meals:
Breakfast from the buffet. All inclusive: breakfast, lunch and dinner. Children`s menus are also available. Welcome Drink, one meal in the a la carte restaurant, free internet, 24 h service, free minibar in your room (limited) and free use of safe (with deposit).
Sport and Leisure:
Sports and entertainment: Tennis (for free), billiards (for free), table tennis (for free), fitness (where applicable, for a fee), football, basketball, beach volleyball, aerobics, yoga and pilates. A golf course is in the vicinity of the hotel. Wellness: Spa area with sun terrace, sauna, whirlpool and massages available for a fee. Steam bath available (where applicable for a fee). For the entertainment of young guests there is a children´s play area. Child supervision: mini club for children (from 4 - 12 years), babysitting (for a fee) and activity programme for children from 4 - 12 years (daily). Gaming Room (where applicable, for a fee).
Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English, French and Spanish. Accepted methods of payment: American Express, Visa and Euro / MasterCard.
Club FamilyRoom (Balcony or Terrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower. Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
Club FamilyRoom (SwimUp-PoolTerrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower. Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
SingleUse Club FamilyRoom (Balcony or Terrace):
The rooms are equipped with extra bed (extra bed).
SingleUse Club FamilyRoom (SwimUp-PoolTerrace):
The rooms are equipped with extra bed (extra bed).
Junior Suite:
The rooms are equipped with extra bed (extra bed), kettle (for free), safe (for free) and flat screen sat TV. Bathroom with shower (room size: 43 m²).
Deluxe Junior Suite (Balcony or Terrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 43 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
Deluxe Junior Suite (SwimUp-PoolTerrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 43 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
SingleUse Deluxe Junior Suite (Balcony or Terrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 43 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
SingleUse Deluxe Junior Suite (SwimUp-PoolTerrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 43 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
Single Standard Junior Suite:
The rooms are equipped with extra bed (extra bed), kettle (for free), safe (for free) and flat screen sat TV. Bathroom with shower (room size: 43 m²).
Double Deluxe Suite (Balcony or Terrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), minibar (for free), capsule coffee machine (where applicable, for a fee), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 45 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
SingleUse Deluxe Suite:
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), minibar (for free), capsule coffee machine (where applicable, for a fee), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 45 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
Double Superior Villa:
The rooms are equipped with king size bed, extra bed (extra bed), capsule coffee machine (where applicable, for a fee), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 65 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
ERRATA:
Tax Payable Locally - Currency:USD; Fee Amount:3; charge cycle:per Person per Night; type:eco tax
Customer Information - Comment:Sanitation tax is $35.19 MXN for 1 pax and $23.45 MXN for 2 pax and $17.60 for 3pax per night payable at check-in. Smoking will not be allowed in any common area. Six smoking areas will be designated, distributed in different areas of the property.
INCIDENTS:
Renovations - General - Comment:Renovations at the "Grand Riviera Princess" will being after finalizing renovations at the "Grand Sunset Princess," concluding by April 30, 2026. Reservations for these periods will be protected at the sister hotel.; Consequence:Closed; Duration of the incident from N/A to 2026-04-15; Effective Date2025-11-01T00:00:00; Solution:Facilities at neighbouring hotel (free)
The hotel Grand Riviera Princess is located directly by a sandy beach, linked by a free shuttle service. every 15 minutes. At the beach are sun loungers and sun umbrellas free of charge. The town Playa del Carmen is around 10 km away (Cancun around 70 km, Tulum around 72 km). You can find a food store and other shopping facilities approx. 10 km away. It is 10 km from the hotel to the nearest bars and restaurants. Also the nearest disco is around 10 km away. Further entertainment facilities such as a cinema are approx. 10 km away. The following attractions can be reached from the hotel: Xcaret (approx. 17 km away), Xplor (approx. 16 km away) and RÃo Secreto (approx. 15 km away). For mobility there is a taxi rank and a bus stop (approx. 2 km away). For medical treatment in emergencies there is a hospital around 10 km away. The airport (CUN) is approx. 55 km away. Another airport (TQO) is located approx. 91 km away.
Amenities:
The 3-storey resort consists of a main building and 12 adjoining buildings, and has 674 rooms in total. It is equipped with a 24h reception (check-in from 15:00, check-out until 12:00), a lobby with bar, 2 lifts, an air conditioning, a safe (for free), a coiffeur, a mini market, various other shops, discotheque (open from 22:00 - 02:00), casino (open from 13:00 - 02:00), a theater, a parking area (for free), a security entry system as well as a money changing facility. For the meals, there are 10 restaurants (air-conditioned) and a snack bar. In a total 9 bars, you can relax in good company. WiFi is available for free. For guests dependent on a wheelchair the hotel has a barrier-free access, a wheelchair accessible lift and a number of wheelchair accessible bathrooms. Room cleaning and concierge service are free of charge. Room service, laundry / ironing service and medical service (from 00:00 - 23:59) are available for a fee.
Pool:
In the outdoor area of the hotel you will find 12 fresh water pools with a children´s pool integrated into the main pool (open from January to December). Here, there are sun umbrellas and sun loungers for free available. A bar at the pool offers guests refreshing beverages.
Meals:
Breakfast from the buffet. All inclusive: breakfast, lunch and dinner. Children`s menus are also available. Welcome Drink, one meal in the a la carte restaurant, free internet, 24 h service, free minibar in your room (limited) and free use of safe (with deposit).
Sport and Leisure:
Sports and entertainment: Tennis (for free), billiards (for free), table tennis (for free), fitness (where applicable, for a fee), football, basketball, beach volleyball, aerobics, yoga and pilates. A golf course is in the vicinity of the hotel. Wellness: Spa area with sun terrace, sauna, whirlpool and massages available for a fee. Steam bath available (where applicable for a fee). For the entertainment of young guests there is a children´s play area. Child supervision: mini club for children (from 4 - 12 years), babysitting (for a fee) and activity programme for children from 4 - 12 years (daily). Gaming Room (where applicable, for a fee).
Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English, French and Spanish. Accepted methods of payment: American Express, Visa and Euro / MasterCard.
Club FamilyRoom (Balcony or Terrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower. Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
Club FamilyRoom (SwimUp-PoolTerrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower. Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
SingleUse Club FamilyRoom (Balcony or Terrace):
The rooms are equipped with extra bed (extra bed).
SingleUse Club FamilyRoom (SwimUp-PoolTerrace):
The rooms are equipped with extra bed (extra bed).
Junior Suite:
The rooms are equipped with extra bed (extra bed), kettle (for free), safe (for free) and flat screen sat TV. Bathroom with shower (room size: 43 m²).
Deluxe Junior Suite (Balcony or Terrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 43 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
Deluxe Junior Suite (SwimUp-PoolTerrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 43 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
SingleUse Deluxe Junior Suite (Balcony or Terrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 43 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
SingleUse Deluxe Junior Suite (SwimUp-PoolTerrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), kettle (for free), minibar (for free), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 43 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
Single Standard Junior Suite:
The rooms are equipped with extra bed (extra bed), kettle (for free), safe (for free) and flat screen sat TV. Bathroom with shower (room size: 43 m²).
Double Deluxe Suite (Balcony or Terrace):
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), minibar (for free), capsule coffee machine (where applicable, for a fee), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 45 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
SingleUse Deluxe Suite:
The rooms are equipped with double bed or king size bed, extra bed (extra bed), baby cot (for free), minibar (for free), capsule coffee machine (where applicable, for a fee), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 45 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
Double Superior Villa:
The rooms are equipped with king size bed, extra bed (extra bed), capsule coffee machine (where applicable, for a fee), balcony, jacuzzi, internet (for free), safe (for free) and flat screen sat TV as well as centrally controlled air conditioning (from January to December). Bathroom with shower (room size: 65 m²). Towels are changed daily (free of charge). Bed linen is changed daily (free of charge).
ERRATA:
Tax Payable Locally - Currency:USD; Fee Amount:3; charge cycle:per Person per Night; type:eco tax
Customer Information - Comment:Sanitation tax is $35.19 MXN for 1 pax and $23.45 MXN for 2 pax and $17.60 for 3pax per night payable at check-in. Smoking will not be allowed in any common area. Six smoking areas will be designated, distributed in different areas of the property.
INCIDENTS:
Renovations - General - Comment:Renovations at the "Grand Riviera Princess" will being after finalizing renovations at the "Grand Sunset Princess," concluding by April 30, 2026. Reservations for these periods will be protected at the sister hotel.; Consequence:Closed; Duration of the incident from N/A to 2026-04-15; Effective Date2025-11-01T00:00:00; Solution:Facilities at neighbouring hotel (free)
